Social Media Tip #5 – Controversy! All news might be good news, but if you want to go controversial and edgy on Twitter, be careful in your approach. While this strategy can backfire, it’s been highly successful for a few brands in 2017. Perhaps you’ve heard about Wendy’s’ social media strategy? A number of websites have pointed out the highlights of its approach, calling it “roasting” at its finest. If you’re not familiar, the concept is this: the Wendy’s brand is responding to user comments, especially ones insulting Wendy’s or praising its competitors, with tongue-in-cheek comebacks ranging from playful to downright insulting. It’s a bold move from an otherwise docile brand, and it’s attracting a lot of attention.